Service User Information
We have a Facebook page where we post updates, photos, and general information, you can like our page here to keep up to date.
Everyone has rights and we will help you ensure your rights are always respected.
You should be able to:
- say what you like as long as you respect other people
- make choices about your life
- expect people to listen to you
- be safe at home and have time to yourself if you choose to
- seek information about your health and any treatments
- seek further information about your rights
- have your rights respected
- speak out and complain if something is wrong
- choose the people you want to see and who your friends are
- have a say on who you live with and tell us who you get on with
- have relationships, get married and have children
- decide what to spend your money on and be paid for your job
It is wrong for people to:
- shout at you, call you names, hit or hurt you
- force you to have sex or abuse you
- take your things or money away from you
- lock you in or stop you from going out
- punish you
It is wrong for anyone to treat you badly because:
- you are a man or a woman
- of your skin colour
- of your health or disability
- of your religion
- of how you communicate
- of your sexual orientation
You should speak to us or make a complaint if you do not feel that your rights are being respected.
Have your say
We always try our best to get things right for our service users but sometimes things go wrong.
If you are not happy about something to do with our services, you should tell us. This is called making a complaint.
Why should you complain?
It is important that you complain if you are not happy about something so we can put things right.
We welcome complaints because they help us to improve our services and stop things going wrong for other people. If you have a complaint, let us know, we will listen, respect your privacy and treat everyone fairly.
How can you make a complaint?
Talk to a member of staff because they may be able to help you put things right straight away. If you are still not happy you can make a formal complaint by speaking to a manager in person, on the phone, letter, email or get in touch here.
And then what happens?
We will let you know that we have received your complaint and make a record of it at our office. We will contact you to talk about your complaint and what you would like us to do for you. Once we have finished dealing with your complaint, we will contact you again to let you know what we have done, and to make sure you are happy.
Another member of staff from can look at your complaint if you are still not happy and if that doesn’t help, we can give you more information about what to do next.
Can I tell you when I’m happy too?
We welcome compliments too so if you’re particularly happy with the service you receive from us please let us know by getting in touch here.