Learning Disability Services
Our Service Users developed this list of the support you can expect from us.
We can help you with the following:
- Find and join college and work
- To look and find things of interest to you where you live
- Have positive relationships with others
- Keep your home clean and tidy and in good repair
- Sort out your benefits with you
- Budget your money
- Go shopping with you or arrange independent travel
- Food shopping and/or writing shopping lists
- Payment of bills
- To arrange and attend health appointments
What to expect from us as part of our service:
- Our organisation is working hard to provide care and support to people with intellectual disabilities. We are regulated by The Care Quality Commission(CQC) Medway and Kent local authorities and Investors In People.
- Our staff are professional, trained and committed to sharing good practice, working in partnership and delivering a service that’s Person Centered.
- We offer Residential Care and Supported Housing in Medway. We currently have 64 Service Users in 35 homes in Medway, Kent and Gravesend.
- The majority of our Service Users live in Supported Housing. Our support staff help our Service Users to maintain their tenancies and work towards independence.
SERVICE USER INVOLVEMENT
All Service Users are given a Customer Pack when they move in. The pack contains:
- A handbook
- Complaints procedure and forms
- Local leisure opportunities
- Places of worship
- Service/agency contacts list
- Useful addresses regarding nutrition
- Tenant’s forum and review group schedules for the year
Below is an extract from the handbook. If you would like a complete copy of the handbook please call Janet or Sue on 01634 297777.
You will be encouraged to participate in all aspects of your lives, and to be an active participant in the running of the company.
You will be encouraged to participate in :
- TENANTS MEETINGS: These are scheduled for each month in individual houses and you are asked specific questions encouraging you to discuss your general health and maintenance issues within your house. You are then all asked individually if there is anything that you wish to discuss.
- SERVICE USER FORUM: The forum is a chance for you to discuss any issues that you have or request information that you want and need. Forum meetings are incorporated into the monthly Library club and a representative from the management team is present. External speakers can be invitated.
- INTERVIEWING: You are invited to take part in the interview process for new staff. To be part of the process you need to write 3 questions that we can ask the interviewees.
- TRAINING: You are invited to take part in in-house training provided by the company. The training takes various forms, for example, watching and discussing videos about things like Health and Safety, Food Hygiene or Fire Training.
- PERSON CENTRED PLANNING/SUPPORT CONTRACT: Your Person Centred Plan and Support Contract is written with you within 4 weeks of you or starting to receive support from us. The PCP is about your hopes and dreams and how we can help you achieve them. The Support Contract lets you know what your and the companies responsibilities are with regards to developing and maintaining independence in all aspects of your life. Both the PCP and the Support Contract are reviewed every 6 months.
