Have your say
We always try our best to get things right for our service users but sometimes things go wrong.
If you are not happy about something to do with our services you should tell us. This is called making a complaint.
Why should you complain?
It is important that you complain if you are not happy about something so we can put things right.
We welcome complaints because they help us to improve our services and stop things going wrong for other people.
If you have a complaint we will listen to you, respect your privacy and treat everyone fairly.
How can you make a complaint?
Talk to a member of staff because they may be able to help you put things right straight away. If you are still not happy you can make a formal complaint by speaking to a manager in person, by phone, letter or email.
And then what happens?
We will let you know that we have received your complaint and make a record of it at our office. We will contact you to talk about your complaint and what you want us to do for you.
When we have finished dealing with your complaint, we will contact you again to let you know what we have done and to make sure you are happy.
Someone else from Anchor can look at your complaint if you are still not happy and if that doesn't help we can give you more information about what to do next.
Who should you contact if you have a complaint?
You can speak to any of our staff. You can contact our office if you would like to talk to senior members of staff.
There may be other people like your friends, family or Care Manager that can help you too.
Can I tell you when I'm happy too?
We welcome compliments too so if you're particularly happy with the service you receive from us please let us know.