About Us
HISTORY OF ANCHOR SUPPORT SERVICES LTD
Anchor Support Services (formerly Anchor House) was founded in 1989 by Marian Parkinson. In its infancy the company provided residential care for young adults with intellectual disabilities.
In May 2002 the company developed further by offering services within the Supporting People program.
In April 2006 Anchor Support Services registered as a Domiciliary care provider.
The company is continuing to grow and develop in order to ensure it continues to provide outstanding, strategically relevant services to people living in Medway and Kent.
MISSION STATEMENT
Anchor Support Services will provide support in an open and flexible way. Our services are based upon principles of good practice and a belief that every Service User is entitled to:
- Dignity
- Privacy
- Individuality
- Safety
- Respect
- Inclusion
- Independence
Independence has an inherent risk element which we will always strive to minimise through co-operation and understanding whilst working within the Mental Capacity Act 2005. We respect a persons right to make decisions for themselves.
'A person is not to be treated as unable to make a decision merely because they make an unwise decision'
(taken from the Mental Capacity Act 2005 Code of Practice - Chapter 2)
AIMS
We have used the Human Rights Act 1998 as a basis from which to develop the
services that we offer and to inform our Service Users of their rights. Our
Service User Guide has been developed in partnership with our Service Users, using the Act as a reference point.
We adhere to the following:
- Involving Service Users in decisions that affect them, using a person centred planning approach;
- Continually developing services to meet the evolving and changing needs of Service Users;
- Being responsive to the changing requirements of the company purchasers, government (both local and central) and other external auditing bodies;
- Valuing our staff and developing their individual skills and knowledge base;
- Consulting with stakeholders;
- Playing an active role in the communities in which we work and where our Service Users live;
- Working within a multi-disciplinary framework in order to utilise services and leisure activities that best meet our Service Users needs and wants;
- Ensuring that services represent ‘Best Value’;
- Working within the frame work of the white paper ‘Valuing People Now 2009’ and the green paper ‘Independence, Choice and Wellbeing’;
- To provide services based on clearly identified individual needs;
- To provide a Person Centred Process in which Service Users are meaningfully involved, carefully assessed, constantly reviewed and tailored according to changing needs;
- To provide services that maximise current skills and promote further independence;
- To provide services which promote dignity and respect for our Service Users;
- To provide opportunities for Service Users to take part in a variety of activities and experiences of interest to them within the home and their community;
- To plan and liaise effectively with all involved agencies, multi-disciplinary teams, health care teams and other services in the area.
We work within local and central governmental guidelines such as:
- Valuing People Now 2009 - A Strategy for Learning Disability for the 21st Century
- Mental Capacity Act 2005
- Care Quality Commissions - Essential Standards of Quality and Safety
- Personalisation Agenda 2008
- Health & Social Care Act 2008
We utilise these guidelines and regulations to help shape service delivery for the present and future, ensuring that Service Users stay the central focus for all we do.
We want to achieve a homely, relaxed and friendly environment for Service Users, staff and visitors, respecting the fact that we are guests in someone's home.
