Our Services 

What to expect from us as part of our service:

Our organisation is working hard to provide care and support to people with learning disabilities. We are regulated by The Care Quality Commission(CQC) and Medway Supporting People Team.

Our staff are professional, trained and committed to sharing good practice, working in partnership and delivering a service that’s person centered.

We offer Residential Care and Supported Housing in Medway. We deliver services to 63 people in 34 homes within the community.

The majority of our service users live in Supported Housing. The Support Staff help each tenant to maintain their tenancies and work towards independence.

TENANT/SERVICE USER INVOLVEMENT

All tenants’/service users are given a customer handbook pack when they move in, The pack contains:

• A handbook
• Complaints procedure and forms
• Local leisure opportunities
• Places of worship
• Service/agency contacts list
• Useful addresses regarding nutrition
• Tenant’s forum and review group schedules for the year.  

Below is an extract from the handbook, if you would like a complete copy of the handbook please call Janet or Sue at the office on 01634 297777.

You will be encouraged to participate in all aspects of your lives, and to be an active participant in the running of the company .

You will be encouraged to participate in :

• TENANTS MEETINGS : - These are scheduled for each month in individual houses and you are asked specific questions encouraging you to discuss your general health, maintenance issues within your house. You are then all asked individually if there is anything that you wish to discuss.
• REVIEW GROUP : - The review group is open to both staff and tenants/service users in order for all parties to participate and have an active role in the running of the company. The group meets every 8 weeks with a set agenda of what is to be discussed
• TENANT FORUM: - The forum is a platform for you to discuss any issues that you have or request information that you want/need. Forum meetings are held 4 times a year; there is representation from the management team. Support staff and external speakers by invitation.
• INTERVIEWING: - You are invited to take part in the interview process. To be part of the process you must have 3 written questions to ask interviewees.
• EMPLOYMENT WITHIN THE COMPANY: - You are given opportunities to active employment within the company. When employed with the company you are classed as assisted workers, and are supported through your job
• TRAINING: - You are invited to take part in in-house training. The training takes various forms, e.g. watching and discussing videos such as health & safety, food hygiene. Fire training.
• PERSON CENTRED PLANNING/SUPPORT CONTRACT: - The Person Centred Plan/Support Contract is written with you within 4 weeks of moving in. The PCP is your hopes and dreams and how we can help you achieve them. The support contract lets you know what both your and the companies responsibilities are with regards to developing and maintaining independence in all aspects of your life. Both the PCP and the support contract are reviewed every 6 months