FAQ 

Who can I talk to about my options?

Anchor Support Services staff are always available to talk to you about our services and commitment to you. You can ask your relatives, advocate and/or your care management about showing you or advising you about other services.

What do I do if I want to move in? 

If you wish to move in to Anchor Support Services accommodation, you should let us know as soon as you can after your visit and transitional plan. You can inform your care manager, relatives and advocate.

How long will it take to move in? 

This can be decided between us and can be anytime between 7 to 28 days as standard practice. Possibly due to your own circumstances you may wish to move in straight away, or possibly need more than 28 days, we will whenever possible, aim to meet your requests.

What costs will I have to pay?

You will be expected to pay for your utility bills like gas, electric, council tax and water rates. You will have to buy your food and personal items. There is a payphone in each house.

Who will help me with budgeting my money? 

Anchor Support staff and the manager will help you manage and plan your money. We will help you develop a budgeting plan to work out how much money you have each week and what you need to spend. We will also help you plan your savings and review the support you need regularly.

What do I do if I have a complaint? 

We have a complaints procedure which is enclosed in your information pack. You can speak to the support staff/manager if you want help to make a complaint.

What do I do if I want to move on? 

If you would like to move on we can help you plan your future accommodation with yourself, your relatives/advocate and care manager. You will be required to give notice which is detailed in your tenancy agreement.

Are Anchor Support staff Police checked and trained?

Anchor Support Services is registered with the criminal records bureau as an umbrella body. We police check all our support staff and request they attend training and complete an induction process. We will aim to have all our support staff NVQ trained by 2005.

Who will pay for rent and support? 

We will help you make a claim to housing benefit to pay the rent. We will also help you claim the costs of support paid by your local council. We will help you request payment direct to your landlord/support provider.

Will I have to pay a deposit? 

No deposit is required for your accommodation.

If you have any other questions we will be happy to answer them at any time.